Senior Specialist Application Support (ETF Trade Processing - AST Production Services)

Job Description

The Bank of New York Mellon is a provider of investment services and investment management and we are a world-renowned leader in each. When combined, the power of our extensive capabilities can help drive your success in markets around the world. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation.

 

BNY Mellon Technology's mission is to provide our business partners with technology based solutions that enhance their ability to be successful through world-class software solutions maintained on a stable and secure infrastructure, and to provide our employees with the tools and means to enhance their professional qualifications and careers.


 

Our Team

BNY Mellon Asset Servicing provides global solutions tailored to meet our clients’ unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world.

 

Asset Servicing Technology Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future.  If you are a collaborative continual learner with a global mindset and a desire to contribute to our company’s top priorities, this is the place for you.


 

The Role

We are seeking an Application Support Analyst for Level 2 support for our Exchange Traded Funds Services/Applications.


Key Responsibilities:
  • Responsible for managing overall availability, reliability, and defect prevention.
  • Respond to, diagnose, and resolve service disruptions
  • Identify, define, and implement required monitoring and automation solutions
  • Work closely with developers on continuous integration / continuous delivery solutions
  • Conduct root cause analysis for complex production issues
  • Reviews and evaluates project plans and objectives to ensure they meet system needs.
  • Monitors changes to applications and their operating environment
  • Create and maintain support documentation and procedures
  • Ability to deal with time sensitive issues in support of critical service level commitments
  • Contributes to the achievement of area objectives


Sr. Specialist Appl Support Analyst->> Maintains and supports moderately complex applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. Ensures projects are meeting plans and objectives. Analyzes system requirements. Reviews and evaluates project plans and objectives to ensure they meet system needs. Monitors changes to applications and their operating environment. Analyzes any issues of high complexity. Provides application support input with regard to SCM activities. Interacts directly with clients regarding project activities. Applies effective project management methodologies and control techniques. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of area objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.
  • Experience in supporting applications part of the Trade Lifecycle (preferably Exchanged Traded Funds and its trade flow)
  • Experience with IBM MQ/ messaging middleware queues.
  • Experience with .net framework applications
  • Analytic, data driven, and strong debugging skills
  • Experience with SQL databases and SQL queries.
  • Windows system administration experience
  • Experience with monitoring tools a plus – AppDynamics, DynaTrace, Prometheus, Grafana, Moogsoft or related solutions
  • Familiarity with ITIL Service Management.
 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 45167
Job: Asset Servicing
Organization: Asset Servicing Technology-HR07302
Requisition Number: 2003389