Manager, Client Onboarding /Transition/Conversion/KYC

Job Description

Client Onboarding/Transitions/Conversions - M1

Manages a team responsible for supporting client onboarding/transition/conversion projects. Manages the performance of assigned staff; coaches and guides on project management. Serves as an escalation point for complex issues. Oversees Collateral Administration CSA team responsible for onboarding clients into the system, opening and closing accounts and handling transitions and conversions to the system specific to the operationalization of a CSA. Serves as an advisor to internal stakeholders/clients as they onboard/transition/convert to/from organization products and solutions. May research, develop and establish methodologies, protocols and processes to facilitate or improve transition project management or the client onboarding/transition/conversion experience. Ensures all SLAs are met. Guides team in activities that align to team, area and functional objectives. Contributes to the development of team standard operating procedures. Prepares clients/internal stakeholders for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations. Works directly with RMS and other internal stakeholders to open new accounts once due diligence on KYC and AML has been completed. Tracks and reports on results and outcomes for assigned team. Provides reports on team metrics and dashboards and follows resource allocation guidelines. 

Ensures that all activities meet required regulatory compliance standards. Supports onboarding/transitions/conversions team with integrating activities with the necessary teams in other parts of the business, such as product, technology or client service teams. Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team. Manages a team of support staff and professionals, including coaching, performance management and resource allocation. 

Develops and oversees the achievement of team objectives. May manage financial resources (e.g., budgets, expenses, etc.). Focus is on daily, short-term goal achievement. 

Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement. Supports complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of CSA and accounting processing activities. Supports and reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion/Onboarding process. Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client needs are being addressed. May facilitate legal negotiation or document review. Participate in UAT, on boarding and fault resolution.



Bachelors degree or the equivalent combination of education and experience is required. 4-5+years of total work experience and at least 0-1+ years of management experience preferred. Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-Florida-Orlando
Internal Jobcode: 70083
Job: Operations
Organization: Markets Operations-HR11984
Requisition Number: 2003941