Senior Specialist, Infra Ops Analyst (Technology - MIM)

Job Description

  • Liaise with technology management as focal point for all high priority & major incidents reported and acquire a good situational understanding of the status event including causes, recovery actions, impact and chronology.
  • Actively manage resolver groups by driving them to employ a logical and methodical process to breakdown and isolate causes and recovery steps. Work with them to ensure steps are valid and follow a logical sequence.

  • Drive group chats and bridge calls to ensure momentum of diagnosis and recovery.

  • Provide support to, and participate in change control and problem management process.

  • Send out executive alerts/communication mailers/status meetings. Focal point for incident status communication.

  • Providing on-call / off-shift incident management support for critical issues affecting, or potentially affecting the production environment. As required by rotation and short notice if circumstances require including overnight and weekends.

  • Mandatory support for quarterly DR events.

  • Chair review calls with support and technology management.

  • Ensure escalations get appropriate level of focus from technical team tech management, relationship managers, and business continuity. 


  • Excellent verbal and written communication skills with the ability to communicate to associates within all levels of the organization.

  • Ability to remain calm and confident in a rapidly changing environment and set priorities accordingly.

  • Handle conflict situations and make quick decision while driving incidents.

  • Confident dealing with staff at all levels and providing direction and instruction.

  • Negotiation skills for de-conflicting issues, priorities with different support groups, overcoming obstacles.

  • Proactive self-starter able to use and work on own initiative and good time management skills.

  • Ability to multitask effectively under pressure.

  • Self-driven and capable to operate in a fast pacing environment.

  • Agile attitude  

Desired Knowledge, Experience, Training 

  • 10 or more years of experience in a similar capacity in a large scale international financial services organization (banking brokerage industry experience is preferred) with hands-on experience working with multiple teams remotely in different locations

  • Technical expertise in payment (such as SSAA, Swift) or custody applications is mandatory

  • Knowledge and broad understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email, Messaging Services, Networking)

  • Job holder should ideally have experience of managing and supporting incidents with multiple support staff engaged. 


  • Bachelor's degree in computer science or an engineering discipline

  • Accreditation in ITIL Foundations is a must.

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Singapore-Singapore-Singapore
Job: Information Technology
Internal Jobcode: 60170
Organization: Technology Production Services-HR17024
Requisition Number: 2005562