Client Onboarding/Transitions/Conversions - IC4 Serves as the VP lead for risk, controls and governance lead for Onboarding, focused on a number of key initiatives including resiliency, records management, third party / service management and data privacy, amongst others. The controls and governance lead will build out and drive change across key programs of work, including RCSA (Risk and Controls Self-Assessment), KPI and KRI (key performance / risk indicators) development, audit and compliance monitoring coordination, incident / operational risk event oversight, control inventories, data privacy and dissemination, resiliency, third party governance and service reviews, service level descriptions and skills assessments.
The Onboarding team onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system. Serve as an advisor to the team as they onboard/transition/convert to/from organization products and solutions. Onboarding obtains and reviews the appropriate documentation and reference data, and ensures regulatory aspects of AML and KYC are completed prior to opening accounts.
Ensures all SLAs are met. Responsible for overall success of large, complex transitions/conversions, ensuring client satisfaction through the monitoring of project quality and efficiency as well as the direct client experience. Provides consultative support of complex situations for internal and external clients. Provides leadership and recommendations for onsite client support and training to assist with documentation, quality review and submission of documents. Leads project management activities for the onboarding/transition/conversion such as reporting, planning, issue / risk tracking, scheduling, effort estimation and day-to-day tracking, and other project documentation preparation. Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.. Leads complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of custody and accounting processing activities. Reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion process. Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client transition/conversion needs are being addressed, and develops processes to ensure communication and alignment across teams. Ensures activities meet all compliance, legal and regulatory requirements. May facilitate legal negotiation or document review.
Regular review and appraisal of workflows and procedures to provide optimum client experience and appreciation of regulatory, compliance and risk environment. Provides leadership and recommendations for onsite client support and training to assist with documentation, quality review and submission of documents. No direct reports. Acts as a Team Lead and provides guidance to less experienced colleagues. Allocates work to and monitors the work quality of others assigned to the client. Leads process improvements based on post-mortem transition analysis. May have people management responsibilities in some geographies. Responsible for complex, mature and/or global clients or more complex platforms. Contributes to the achievement of team and area objectives.
Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience preferred. Experience in securities, financial services or client-facing or project management roles preferred. Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70084
Organization: Markets Operations-HR11984
Requisition Number: 2005921