Specialist, Client Processing

Job Description

  • Provides complex analytics and reporting services, working to improve and automate Client Processing systems. 
  • Deals with complex external client issues (on-going client servicing for various programs, post sales support, resolving operational issues, and product implementations). 
  • Takes lead in coordination of operations within the teams, managing intra-day performance alongside future planning
  • Assists in communicating needs and issues with internal and external clients. 
  • Participates in innovative product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. 
  • Solves complex problems based on an understanding and knowledge of the intricacies of the system. 
  • Uses in-depth area knowledge to apply ingenuity and creativity to common repeat problems and determines more permanent resolutions. 
  • Provides technical assistance and support to lower level client processing roles. 
  • Supervises a small Client Processing team. 
  • Contributes to the achievement of team objectives. 
  • Acts as a point of escalation for internal partners in relation to client issues
  • Acts as a mentor to other members of the management team, utilising knowledge and experience to coach and guide on issues
  • Drives the monitoring and resolution of operational risk issues such as errors and losses
  • Assists in the development of MI on operational performance


  • Bachelors degree or the equivalent combination of education and experience is required. 
  • Advanced/graduate degree preferred. 
  • 7-10 years of total work experience is preferred. 
  • Experience in brokerage processing is preferred. 
  • Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70603
Organization: Payments-HR16725
Requisition Number: 2006174